jubali Privacy Policy
Your personal data belongs to you. This Privacy Policy explains exactly what information jubali collects, why we collect it, how we protect it, and the rights you hold as a player in Bangladesh.
1. Introduction
jubali ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the jubali platform at jubali.bio. This Privacy Policy describes how jubali collects, uses, stores, shares, and safeguards personal information in connection with account registration, betting activity, payment processing, customer support, and all other services offered on the jubali platform.
By registering a jubali account or otherwise using the jubali platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data in the manner described herein. If you do not agree to this Privacy Policy, you should not use the jubali platform.
jubali may update this Privacy Policy from time to time to reflect changes in platform functionality, applicable law, or our internal data handling practices. Any material updates will be published on this page with a revised effective date. Continued use of jubali after a policy update constitutes your acceptance of the revised terms.
2. What Data jubali Collects
jubali collects only the personal data that is necessary to provide you with a safe, compliant, and fully functional betting and casino experience. The categories of data we collect are described in the feature cards below.
Identity and Registration Data
When you create a jubali account, we collect your full legal name, date of birth, gender, nationality, and the login credentials you choose (username and password hash). This data is required to verify that you meet the 21+ age requirement and to maintain a unique account record for you on the jubali platform.
Contact Information
jubali collects your email address and mobile phone number at registration. These are used to send account notifications, transaction confirmations, security alerts, and — where you have opted in — promotional communications. You may update your contact details at any time from within your jubali account settings.
KYC Verification Documents
To comply with our identity verification obligations, jubali collects copies of government-issued identity documents — such as your Bangladesh National ID Card (NID) or passport — along with proof of address documents where required. These documents are stored securely and used solely for verification purposes. They are not shared with third parties for marketing purposes.
Payment and Transaction Data
jubali records all deposit and withdrawal transactions associated with your account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT, timestamps, and transaction reference numbers. jubali does not store full card numbers or MFS PINs — sensitive payment credentials are handled by our payment processor partners using industry-standard encryption.
Technical and Device Data
jubali automatically collects certain technical data when you access the platform, including your IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, and referring URL. This data is used to optimise the jubali platform for your device, to detect fraud, and to diagnose technical issues.
Betting and Gaming Activity
jubali maintains a complete record of your betting and gaming activity on the platform, including sports bets placed, casino games played, stake amounts, outcomes, and bonus usage. This data is used to settle bets accurately, to personalise your jubali experience, to monitor for problem gambling indicators, and to comply with our record-keeping obligations.
3. How jubali Uses Your Personal Data
jubali processes your personal data only for defined, legitimate purposes. We do not sell your personal data to third parties. The primary purposes for which we use your data are set out below.
3.1 Account Management and Service Delivery
jubali uses your identity, contact, and account data to create and maintain your player account, to authenticate your logins, to process your bets and casino game sessions, and to deliver all features of the jubali platform to you. Without this processing, jubali cannot provide its services.
3.2 Identity Verification and Fraud Prevention
jubali uses your KYC documents, identity data, payment history, and technical data to verify your identity, to confirm your age (21+), to detect and prevent fraudulent activity, to identify problem gambling indicators, and to comply with applicable anti-money-laundering obligations. This processing is a legal and contractual necessity for operating a safe betting platform.
3.3 Transaction Processing
jubali uses your payment and transaction data to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to reconcile account balances; to investigate disputed transactions; and to apply bonuses and promotional credits to your jubali account in accordance with applicable promotion terms.
3.4 Customer Support
When you contact jubali's support team, we use your account data, transaction records, and the content of your support enquiry to investigate and resolve your issue. Support interactions may be logged and retained for training and quality assurance purposes. jubali support staff access only the data necessary to handle your specific enquiry.
3.5 Marketing Communications
Where you have opted in to receive promotional communications, jubali may use your contact information and betting activity data to send you relevant offers, bonus notifications, and updates about new games or features on the jubali platform. You may opt out of marketing communications at any time by contacting support or updating your account preferences. Opting out of marketing does not affect your ability to receive transactional or security communications.
3.6 Platform Security and Technical Improvement
jubali uses technical and device data to monitor platform performance, to identify and address security vulnerabilities, to prevent distributed attacks or automated abuse, and to improve the user experience for players across Bangladesh. This processing is carried out on the basis of jubali's legitimate interest in maintaining a secure and reliable platform.
4. When jubali Shares Your Data
jubali does not sell, rent, or trade your personal data. In certain limited and necessary circumstances, jubali shares data with trusted third-party partners who support the operation of the jubali platform. All such partners are contractually required to process your data only for the purposes specified by jubali and to maintain appropriate security standards.
- Payment Processing Partners bKash, Nagad, Rocket, Upay, and card payment processors receive the minimum transaction data required to execute your deposit or withdrawal request. These partners are subject to their own privacy and security obligations under applicable financial regulations.
- Identity Verification Providers jubali uses third-party KYC verification providers to validate the authenticity of identity documents submitted by players. Your NID, passport, or other documents are shared with these providers solely for the purpose of verification and are not retained by them beyond the verification period.
- Game Software Providers jubali's casino and sports betting features are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Your player session data is shared with the relevant provider to facilitate gameplay. These providers are certified and audited to industry standards.
- Fraud and Security Analytics jubali uses specialist fraud detection services that process IP addresses, device fingerprints, and behavioural patterns to identify and block fraudulent or abusive account activity. This processing is carried out on the basis of jubali's legitimate security interests.
- Legal and Regulatory Disclosure jubali may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a valid legal order, or to protect jubali's legal rights and interests. jubali will notify you of any such disclosure where legally permitted to do so.
5. Your Privacy Rights
As a jubali player, you hold a number of rights in relation to the personal data we hold about you. jubali is committed to honouring these rights promptly and transparently. To exercise any of the rights below, contact jubali support at [email protected] with your full name, registered email address, and a clear description of your request.
Right of Access
Request a copy of all personal data jubali holds about you.
Right to Rectification
Ask jubali to correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your data where jubali no longer has a legal basis to retain it.
Right to Restrict Processing
Ask jubali to pause processing your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing carried out on the basis of legitimate interests, including marketing.
6. Data Retention and Security
6.1 Retention Periods
jubali retains your account data for as long as your account remains active. Following permanent account closure, jubali retains your identity, transaction, and betting records for a minimum of five years to comply with applicable anti-money-laundering and record-keeping requirements. Technical log data is typically retained for up to 12 months. Marketing preference data is retained until you withdraw consent or request deletion.
6.2 Security Measures
jubali applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, strict role-based access controls limiting staff access to player data on a need-to-know basis, regular security audits and vulnerability assessments, and multi-factor authentication for all jubali staff accessing internal systems.
6.3 Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to the rights or freedoms of affected players, jubali will notify affected players as soon as reasonably practicable after becoming aware of the breach. Notification will be sent to the email address registered on your jubali account. jubali will also take immediate steps to contain and remediate the breach.
7. Cookies and Tracking Technologies
jubali uses cookies and similar tracking technologies to maintain your logged-in session, to remember your platform preferences, and to analyse how players navigate the jubali site. The following types of cookies are used on the jubali platform.
Essential Cookies
These cookies are strictly necessary for the jubali platform to function. They maintain your authenticated session after login, store your language and currency display preferences, and support the security mechanisms that protect your account. Essential cookies cannot be disabled without impairing platform functionality.
Analytics Cookies
jubali uses anonymised analytics cookies to understand which pages and features are most used, how players navigate between sections of the platform, and where technical errors occur. This data is aggregated and does not identify individual players. It is used solely to improve the jubali platform experience.
Preference Cookies
Preference cookies remember choices you have made on the jubali platform — such as your favourite sports categories or display settings — so that you do not need to reset them on each visit. You may clear preference cookies at any time through your browser settings; this will reset your display preferences to their defaults.
You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to your jubali account or using core platform features. jubali does not use third-party advertising cookies or cross-site tracking technologies.
8. Privacy Enquiries and Contact
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jubali handles your personal data, please contact the jubali data team using the details below. jubali is committed to resolving all privacy enquiries fairly and transparently.
Data Contact
Email (plain text — not a clickable link): [email protected]
Please use the subject line "Privacy Enquiry" and include your registered jubali username and a brief description of your request. All privacy-related communications are treated as confidential and handled by designated jubali staff only.
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Your privacy is protected every step of the way on jubali. Ready to get back to the action? Explore cricket betting, live casino, slots, and more — all secured with the same commitment to data protection described in this policy.
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